We build the vast majority of our own products. To ensure a top quality part we have found it is critical to keep focused on what we are doing while we are actually building it. Unfortunately, this makes it very difficult to have the opportunity to answer your phone call while we are manufacturing a part. We do our very best to return all missed calls with 24-48 hours. We strongly recommend purchasing our assembly manual before you begin your build. Handwritten by Grant, it includes step-by-step instructions, photos, and diagrams. This 138-page guide is incredibly helpful. Please email us to order your copy.